What is Organizational Memory? Organizational Memory On Organizational Learning - Business Strategy Video
I talk about organizational memory (sometimes written as organisation memory depending on where you live in the world), which is the knowledge that contains within an organization based on past experiences.
Organizational memory is based on past experiences. Knowledge is acquired and accumulated within the organization.
This organizational memory is then used to make decisions within the organization. The role of memory in organizations is important as it makes sure that mistakes in the past are not repeated in the future.
Organization memory is important to strategy, information systems, and capturing knowledge in and between the organization.
Using organizational memory successfully is difficult. It is simply not just the acquisition of information in databases, but it is about the acquisition of knowledge and being able to acquire / use the knowledge when it is appropriate.
The are many tools used in organization memory, such as information systems, culture, and other organizational memory management techniques. Yet, to use organizational memory effectively, I would suggest the following:
1. Focus on what knowledge is important in your organization.
2. Focus on mechanisms to acquire this knowledge.
3. Use this knowledge appropriately by having buy-in by senior managers in the usefulness of this knowledge.
4. Repeat and refine.
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